WhatsApp AI chatbot that turns conversations into business actions.

It answers common enquiries, including outside office hours, qualifies leads, books appointments, gives order or status updates to the customer who is asking, and hands conversations to your staff with the context when a person is needed. We scope it around the questions your team answers most, so it takes the repetitive load off without replacing the people who handle sales and service.

Often, yes. If the number is already on the WhatsApp Business app, we check Meta's current options with you first, such as moving it to the platform or running both together where Meta allows it, because each option follows Meta's rules. We recommend the approach after looking at your setup.

Yes. Every bot we build runs on Meta’s official WhatsApp Business Platform (Cloud API), with the number registered under your own Meta Business account. We don’t use tools that automate WhatsApp Web or a phone app, because they work outside WhatsApp’s terms and put your number at risk of being banned. Access depends on Meta’s eligibility rules and approval, which we help with but can’t guarantee.

Meta charges for the WhatsApp Business Platform by message category, and its rates change from time to time, so check Meta's current pricing before you budget. AI usage and hosting may also have small running costs, which we explain for your setup. Your team can update the bot's answers by updating the approved source.

Yes. We build it to reply in English, Bahasa Melayu and Chinese, matching the language the customer writes in. The facts come from one approved knowledge source, so the answer on prices or policies is the same in every language.

Usually, yes, if the system has an API or can be reached through a workflow tool such as n8n. Common connections are HubSpot, Zoho, Google Sheets, Google Calendar and e-commerce platforms like Shopify and WooCommerce. We confirm what’s possible for your systems during discovery.

You set the rules with us: for example when a customer asks for a person, when the bot isn’t confident, or when the topic is a complaint or refund. The chat then appears in a shared inbox behind a login, with the full transcript and any details the bot collected, and your staff reply from the same business number.

We limit the bot to approved knowledge, test it against real questions before launch and send uncertain questions to your team. Every public bot also gets prompt-injection protection: messages are screened before the AI sees them, the bot won't reveal or rewrite its instructions, replies are checked before they're sent, and a number can be blocked from the dashboard. No AI is right every time, so we design it to hand over rather than guess.

The number sits in your Meta Business account, your conversation data stays yours, and the knowledge and rules are documented and editable. You own the bespoke deliverables built for your project under our agreement. Framworq keeps its pre-existing tools and reusable components, with the rights your team needs to use the system. We confirm data handling for each project, including which AI providers are used, their no-training terms where available, and where the system is hosted (your infrastructure or a managed server). We hand over the workflows and documentation.