AI chatbots that do more than answer questions.

Your website (as an embedded widget, including WordPress and Shopify sites), WhatsApp, Facebook Messenger, Instagram DMs and Telegram, subject to each platform's requirements. For WhatsApp we build on the official WhatsApp Business Platform with your registered number, not an unofficial workaround that risks a ban. We build one knowledge base and conversation logic, then connect it to each channel in scope so answers stay consistent.

We train it on your own content using retrieval-augmented generation (RAG). Your website pages, PDFs, help docs, product catalogue and FAQs are indexed into a knowledge base, and the bot retrieves the relevant passages before answering, so it responds from your material instead of guessing, and you update answers by updating the source.

Both, as different scopes. Answering from your knowledge needs only approved content. Saving leads to your CRM, offering booking slots or checking an order needs a connection to that system's API, with permission to read only the customer's own record. We confirm what your systems allow during discovery.

Yes. We build in human handover: when confidence is low, a customer asks for a person, or a topic is out of scope, the conversation is routed to your team with the full transcript, on WhatsApp, a shared inbox or your live-chat tool. The bot handles routine volume and escalates the rest cleanly.

We limit the bot to approved knowledge, set rules for what it may say or promise, and test it against real questions before launch. Low-confidence and out-of-scope questions go to your team. No AI chatbot answers correctly every time, so we design it to hand over rather than guess, and review transcripts after launch.

The bot retrieves from the knowledge base you approve, and we scope what customer data it can read or write. Actions like creating a CRM record or triggering a workflow go through permissioned APIs, sensitive steps can require human approval, and conversation logging and retention are agreed for your project. We confirm data handling for each project, including which AI providers are used, their no-training terms where available, and where the system is hosted (your infrastructure or a managed server). Public bots also get prompt-injection screening and checks on replies before they are sent.

You own the bespoke configuration built for your project under our agreement, and your content and conversation data stay yours. It is built on your accounts, API keys and knowledge base where possible, and we hand over the configuration and documentation. Framworq keeps its pre-existing tools and reusable components, with the rights your team needs to use the system.

No. Answers come from content you control, such as FAQs, help docs or a shared sheet, so your team can update the bot by updating the source, and we show them how at handover. We also explain any third-party platform, messaging or AI usage costs for your setup.