AI chatbot development for your website, WhatsApp and Messenger
We build custom AI chatbots trained on your own knowledge base — using retrieval-augmented generation so they answer from your content, hand over to a human when needed, and log every conversation to your CRM. A chatbot developer based in Kuala Lumpur, building for Malaysia and worldwide.
Trained on your data · human handover · CRM logging.
Chatbots that answer from your content and act on your systems
Not a scripted decision-tree bot. We engineer AI chatbots grounded in your own knowledge, connected to your channels and tools. Depending on scope, a build includes some or all of the following.
Website chatbot widget
An embeddable chat widget for your site or WordPress and Shopify store — styled to your brand and live 24/7 on every page.
WhatsApp AI chatbot
A bot on the official WhatsApp Business API — answering enquiries, qualifying leads and sending updates from a verified business number.
Messenger & Instagram bots
The same assistant on Facebook Messenger and Instagram DMs, so social enquiries get instant, consistent replies alongside your other channels.
RAG knowledge base
Your docs, FAQs, help centre and product catalogue indexed for retrieval-augmented generation, so answers stay grounded and update when you update the source.
Human handover
Confident answers stay automated; low-confidence or high-value chats escalate to your team with the full transcript, on WhatsApp or a shared inbox.
CRM logging & actions
Every conversation and captured lead written to your CRM, with the bot able to book, look up or trigger workflows through permissioned integrations.
We build on the official WhatsApp Business API and a RAG knowledge base, with OpenAI or Claude powering the language model, and deploy across the channels and tools your customers and team already use.
From your content to a live, grounded chatbot
A structured build process that turns your existing knowledge into a chatbot answering reliably across every channel.
The kinds of chatbots we ship
Website chatbot
A brand-styled widget on your site that answers product and pricing questions and captures leads to your CRM.
WhatsApp AI chatbot
A bot on the WhatsApp Business API that handles enquiries, order status and bookings from a verified number.
Messenger bot
An assistant for Facebook Messenger and Instagram DMs that replies to social enquiries instantly and hands off when needed.
FAQ bot
A support bot trained on your help centre with RAG, deflecting repetitive questions around the clock in multiple languages.
Transparent scoping, fixed quotes
We don’t sell open-ended retainers. After a free scoping call we quote a fixed price before any build starts. A few factors drive that scope:
Chatbots engineered to be trusted, not just live
Grounded in your data
RAG keeps answers tied to your own content, so the bot informs customers instead of inventing replies.
One brain, every channel
Website, WhatsApp, Messenger and Instagram share one knowledge base, so answers never contradict each other.
Model-neutral build
OpenAI or Claude, chosen for your accuracy, cost and privacy needs — never locked to one vendor.
Human handover by design
The bot knows its limits and escalates cleanly, so customers are never trapped in a dead-end loop.
You own everything
Built on your accounts, keys and knowledge base, with documentation — no lock-in to keep it running.
KL-based, globally minded
A chatbot developer on the ground in Kuala Lumpur, building for clients across Malaysia and worldwide.
Where chatbots fit in
AI chatbot development questions
Which channels can the AI chatbot run on?
The same bot brain can be deployed to your website (as an embedded widget), WhatsApp, Facebook Messenger and Instagram DMs. We build one knowledge base and conversation logic, then connect it to each channel so answers stay consistent everywhere your customers message you.
How does the chatbot know the answers about my business?
We train it on your own content using retrieval-augmented generation (RAG). Your website pages, PDFs, help docs, product catalogue and FAQs are indexed into a knowledge base, and the bot retrieves the relevant passages before answering — so it responds from your material instead of guessing, and you update answers by updating the source.
What happens when the bot cannot answer — can it hand over to a human?
Yes. We build in human handover: when confidence is low, a customer asks for a person, or a topic is out of scope, the conversation is routed to your team with the full transcript, on WhatsApp, a shared inbox or your live-chat tool. The bot handles routine volume and escalates the rest cleanly.
Which platforms and AI models do you build on?
We are model-neutral and typically build on OpenAI or Claude for the language model, with a vector knowledge base for RAG. Channel-wise we connect the official WhatsApp Business API, Messenger and Instagram, plus website widgets and platforms like WordPress and Shopify, and log to tools such as HubSpot, Notion, Slack or Telegram.
Do you support the official WhatsApp Business API?
Yes. We build on the official WhatsApp Business API so your bot runs on a verified business number with reliable delivery and message templates — not an unofficial workaround that risks getting your number banned. We help with the provider setup and number verification as part of the build.
How do you keep our data and customer conversations secure?
The bot only retrieves from the knowledge base you approve, and we scope what customer data it can read or write. Actions like creating a CRM record or triggering a workflow go through permissioned APIs, sensitive steps can require human approval, and conversation logs are stored in systems you control.
Do we own the chatbot and its knowledge base after handover?
Yes. It is built on your accounts, your API keys and your knowledge base, and we hand over the configuration and documentation. You own the content and the conversation data, and you can keep running or extending the bot without being locked to us.
How long does it take to build and launch a chatbot?
A focused single-channel bot on a defined FAQ or knowledge base can go live in a couple of weeks. Multi-channel deployments with CRM logging, handover rules and deeper integrations take longer. After a free scoping call we give a fixed timeline and quote before any build starts.
Will an AI chatbot replace our support team?
No — it removes the repetitive volume. The bot deflects common, repetitive enquiries around the clock and hands the nuanced or high-value conversations to your team with context. Your people spend their time on cases that actually need a human, not on answering the same questions all day.
Do you build chatbots for businesses outside Malaysia?
Yes. We are a chatbot developer based in Kuala Lumpur and build for clients across Malaysia and worldwide, remotely. Bots can be built to reply in multiple languages, including English, Malay and Chinese, so they fit local and international audiences.