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Solution showcase · Education

An education chatbot on WhatsApp, from question to trial class.

Parents ask in the evening. They leave the chat with a suitable course and a trial date.

This education chatbot answers course enquiries on your centre's WhatsApp, asks the child's age, level, branch and preferred days, recommends a course from your timetable and books a trial class. Fees, discounts and placement questions go to your staff.

Map Your Workflow See how it works
  • One number for every branch
  • Trial seats from your timetable
  • Fees and discounts with staff

No upfront consultation fee. Free discovery and a free tailored proposal.

The problem

Parents ask at night. Replies come the next afternoon.

Parents compare centres in the evening on WhatsApp, often several at once. Staff are teaching or have gone home, so questions wait, and by the time someone replies the parent may have booked a trial elsewhere.

Before: staff reply between classes

  1. A parent messages one of several branch numbers
  2. Staff read it between classes
  3. Age, level and days asked, back and forth
  4. Timetable checked for a trial seat
  5. Enquiry noted somewhere, followed up if remembered

After: the enquiry assistant

  1. A parent messages one centre number, evenings too
  2. Age, level, branch and days asked straight away
  3. Matched to a course with an open trial seat
  4. Fees, discounts and placement handled by staffYour team
  5. Trial booked, enquiry logged, reminder sent

Staff stop typing out timetables in chats. Parents get a trial date while they are still deciding.

How it works

Four questions, then the right next step.

Course enquiry automation asks every parent the same few questions. What happens next depends on the child's level, the timetable and what the parent wants to know.

After four questionsChild's age and level? Which branch? Which days suit?Asked on WhatsApp as soon as the enquiry arrives
Course matched, trial seat openTrial class booked

Seat held from the branch timetable. Confirmation, directions and a reminder go to the parent.

Automated
Needs a placement testBooked with staff

A placement slot with a teacher, with the child's level and subjects attached.

Your team
Fee or discount questionsPassed to centre staff

Sibling, early-bird and instalment questions go to a person with a chat summary.

Your team
Not ready to enrolFollow-up with opt-in

A message before the next intake, sent only if the parent agrees to hear from you.

Automated

Courses, branches and trial rules come from your timetable, so a change there changes what the assistant offers.

People and automation

The assistant books the trial. Your staff enrol the student.

The assistant takes the first conversation and the scheduling. Teachers and centre staff handle the parts that need a person who knows the child.

The assistant handles
  • Course, schedule and location questions
  • Asking age, level, branch and preferred days
  • Recommending courses from your timetable
  • Booking trial classes and sending reminders
  • Logging each enquiry with its source
Your centre staff handle
  • Fees, discounts and payment plans
  • Placement tests and level decisions
  • Special learning needs
  • Complaints and refunds
  • Enrolment after the trial class
The assistant never
  • Offers discounts or fee waivers
  • Promises exam results or grades
  • Messages parents who haven't opted in
Built around your tools

WhatsApp for tuition centres, one number for every branch.

Parents keep using the apps they already have. Trial bookings land in the timetable your staff already check.

Where parents askWhatsAppInstagramWebsite form
Enquiry assistantCourse matchingTrial booking rulesApproved course detailsEach message is checked before it replies
Timetable and recordsGoogle SheetsGoogle CalendarStudent system
Your centreBranch staffShared inboxEnquiry report

Student and timetable systems vary. Where yours has no API, a shared sheet or calendar can hold trial seats for staff to confirm.

WhatsApp AI chatbots →
Industry benchmarks

What education groups report after moving enquiries to WhatsApp.

Published results from a language and exam school group that answers enquiries for all its branches on WhatsApp.

Response time5x faster

A language and exam school group in Indonesia, answering enquiries for every branch from one WhatsApp number.

Customer satisfactionUp 85%

The same school group, after moving enquiries to WhatsApp.

What we would measure for your centre
  • Time to first reply
  • Enquiries to trial bookings
  • Trial attendance rate
  • Trials to enrolments
  • Enquiries lost after hours
What to consider

What shapes a course enquiry build.

Every centre runs its courses and trials differently. These factors shape the workflow and the effort involved.

Courses and levels
How many courses, levels and age groups, and how they map to each other.
Branches
One centre or several, each with its own timetable and staff.
Timetable
Where class schedules and trial seats are kept today.
Languages
Replies in English, Bahasa Melayu and Chinese, checked in each.
Children's data
Parental consent, PDPA and what is collected about each child.
Platform setup
WhatsApp eligibility, template approval and messaging fees.
Guides

Guides on this

Solutions How AI chatbots can handle 80% of customer enquiries 8 min read Guides Live chat vs AI chatbot: how to choose the right support channel 9 min read Guides How much does an AI chatbot cost for a small business 9 min read Solutions WhatsApp AI customer service assistants for faster, smarter support 8 min read
All insights
FAQ

Education chatbot questions.

Straight answers about scope, data, ownership and support. Can’t find yours? Ask us directly below.

What can an education chatbot do for a tuition centre?

It handles the first conversation with parents on WhatsApp. It answers course, schedule and location questions, asks the child's age, level, branch and preferred days, recommends a course from your timetable and books a trial class. Fees, discounts, placement decisions and enrolment stay with your staff, who get a summary of each chat.

Can one WhatsApp number serve all our branches?

Yes. Parents message one number and the assistant asks which branch suits them, then offers that branch's courses and trial seats. Handovers go to the right branch's staff, and each enquiry is logged with its source, such as Instagram, your website form or WhatsApp itself.

How does course enquiry automation pick the right course?

It matches the child's age, school level, subject and preferred days against the courses and timetable you maintain, so a change to the timetable changes what is offered. Where the level is unclear, it books a placement test with a teacher instead of guessing.

Does it work with our tuition centre management system?

Yes, where your tuition centre management system has an API, trial bookings and enquiries go straight into it. Where it doesn't, a shared Google Sheet or Google Calendar holds trial seats for staff to confirm, so nothing depends on replacing the system you already use.

Does it reply in Bahasa Melayu and Chinese?

Yes. It replies in English, Bahasa Melayu or Chinese, following the language the parent writes in, and uses the same approved course details in each, so schedules and published fees match. Replies in every language are checked with your team before launch.

Is a chatbot better than replying to parents manually?

It depends on when your enquiries arrive. Parents often compare centres in the evening, when staff are teaching or have gone home. The chatbot replies at that moment and books a trial while the parent is still deciding, and staff pick up handovers from a shared inbox for fees, special learning needs and enrolment.

How is children's data protected under PDPA?

Only what is needed to match a course and book a trial is collected, with the parent's consent and in line with PDPA. Each parent can only see their own enquiry, the assistant does not message parents who haven't opted in, and retention is agreed with you.

How much does it cost and how long does setup take?

It depends on the number of courses, levels and branches, where your timetable is kept and how many languages you need. The quote is private and follows a free discovery session. Setup time depends on the same factors and on WhatsApp template approval, and we begin with one branch or subject before adding the rest.

Ask us on WhatsApp
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Next step

Map your enquiry process.

Tell us how parents reach your centre and how trial classes are booked today. We'll show you what an enquiry assistant would handle and where staff stay involved. No obligation.

Map Your WorkflowNo upfront consultation fee. Free discovery and a free tailored proposal.
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