Privacy Policy

Introduction

This Privacy Policy applies to personal information we collect through our website framworq.com, our contact and enquiry forms, and in the course of providing AI automation services. By using our website or engaging our Services, you consent to the practices described here.

Information We Collect

We collect information in a few ways:

• Information you provide — such as your name, email address, company, job title, phone number, and any details you share via forms, email, or during an engagement.
• Technical and usage data — such as IP address, browser type, device and operating system, pages visited, and referral source, collected automatically as you browse.
• Cookies and similar technologies — used to keep the site working, understand usage, and improve your experience. You can control these through your browser settings.

How We Use Your Information

We use personal information to:

• respond to enquiries and provide the Services you request;
• personalise and improve our website and offerings;
• send communications you have opted in to receive;
• operate, secure, and maintain our systems; and
• meet legal, accounting, and regulatory obligations.

We do not sell, rent, or lease your personal information to third parties.

Legal Bases for Processing

Where required, we process personal data on the basis of your consent, the performance of a contract with you, our legitimate business interests (such as improving and securing our Services), or compliance with a legal obligation. Our handling of personal data aligns with Malaysia’s Personal Data Protection Act (PDPA) and, where applicable, the GDPR.

Data Sharing and Disclosure

We may share information with trusted service providers who support our operations, where disclosure is required by law, to protect our rights or safety, or in connection with a merger or acquisition. All third-party partners are required to handle your data under appropriate data-protection safeguards.

Third-Party Integrations

Delivering automation often involves connecting platforms such as cloud providers, AI model providers, and business applications. When you connect these services, their use of your data is governed by their own privacy policies. We are not responsible for the data practices of external systems outside our control.

Data Retention

We keep personal data only for as long as necessary to fulfil the purposes described in this policy or to meet legal requirements. When data is no longer needed, we securely delete or anonymise it.

Data Security

We apply administrative, technical, and physical safeguards — including secure hosting, encryption in transit, and access controls — to protect your information. No method of transmission or storage is completely secure, but we continually review and strengthen our practices. See our Security Policy for more detail.

International Data Transfers

We are based in Malaysia and may process data with partners located in other countries. Where data is transferred across borders, we take steps to ensure it remains protected in line with this policy and applicable law.

Your Rights and Choices

Depending on your location, you may have the right to access the personal data we hold about you, correct inaccuracies, request deletion, restrict or object to certain processing, and withdraw marketing consent at any time. To exercise these rights, contact us using the details below.

Cookies and Tracking

Cookies help us provide essential functionality, understand how the site is used, and improve performance. You can manage or disable cookies through your browser settings, though some features may not work as intended if you do.

Analytics

We use privacy-conscious analytics to understand aggregate website usage and improve our content and performance. This data is used to enhance the visitor experience and is not used to identify you personally.

Marketing Communications

If you subscribe, we may send AI automation insights and updates. Every marketing email includes an unsubscribe link, and you can opt out at any time by contacting us.

Children’s Privacy

Our website and Services are intended for individuals aged 18 and over. We do not knowingly collect personal data from minors. If we become aware that we have, we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page. We encourage you to review it periodically to stay informed about how we protect your data.

Contact Us

For privacy questions or to exercise your data rights, contact us at hello@framworq.com.