AI voice agent development that answers your phone
We build custom AI voice agents and AI receptionists that pick up every call, qualify the caller, book appointments and transfer to your team — with natural speech, barge-in and full CRM logging. Inbound and outbound phone AI, engineered in Kuala Lumpur for businesses across Malaysia and worldwide.
Answers 24/7 · natural voice · transfers to humans · logs to your CRM.
A phone agent that does the work of a front desk
Every voice agent is built to your scripts, systems and rules. A typical build ships with some or all of the following capabilities.
AI receptionist
Answers every inbound call on the first ring, greets in your brand voice, and handles the routine questions your team fields all day.
Natural speech & barge-in
Neural text-to-speech and real-time transcription so the agent sounds human, and callers can interrupt mid-sentence without breaking the flow.
Appointment booking
Reads live calendar availability, offers real open slots and confirms the booking on the call — then sends the reminder.
Call qualification
Asks your qualifying questions, captures intent and budget, scores the lead and routes hot ones straight to sales.
Call transfer & escalation
Hands the live call to the right person or team with a spoken context summary whenever a caller needs a human.
CRM logging & recordings
Writes caller, intent, outcome, transcript and recording back to your CRM, and pings the team over Slack or email.
We engineer on real-time voice platforms like Vapi, neural text-to-speech from ElevenLabs, and programmable telephony from Twilio, wired to best-in-class speech-to-text and text-to-speech models — then integrated with the tools your team already runs.
From call script to a live number your callers reach
A structured engineering process that gets a reliable, well-tested voice agent onto your phone line.
What an AI voice agent handles on the line
AI receptionist
Greets every caller, answers FAQs about hours, pricing and services, and takes messages after hours.
Phone answering
Catches overflow and missed calls during busy periods so no enquiry ever hits voicemail.
Appointment booking
Checks live availability, books the slot, confirms it on the call and sends the reminder.
Call qualification
Runs your qualifying script, scores the lead and warm-transfers hot ones to sales.
Transparent scoping, fixed quotes
We don’t sell open-ended retainers. After a free scoping call we quote the build and give a fixed price before anything starts. A few factors drive that scope:
Voice agents engineered to hold up on real calls
Built, not templated
Every agent is scripted to your business, systems and edge cases — not a generic bot with your logo on it.
Low-latency conversation
We tune the STT, model and TTS pipeline so replies land fast and barge-in feels natural, not laggy.
Deep integrations
Calendar, CRM and telephony wired end to end, so the agent actually books, transfers and logs — not just talks.
Vendor-neutral stack
We pick the telephony, voice and model that fit your latency, language and budget — no lock-in.
Human handoff by design
The agent knows its limits and transfers to your team with context. It augments staff; it doesn’t run unchecked.
KL-based, globally minded
On the ground in Kuala Lumpur, building and running voice agents for clients across Malaysia and worldwide.
Where voice agents lead next
AI voice agent questions
What is an AI voice agent, and how is it different from an old phone IVR menu?
An IVR makes callers press 1, 2 or 3 through a rigid menu. An AI voice agent actually holds a conversation: it listens with speech-to-text, understands intent, speaks back in a natural voice, and can answer questions, qualify the caller, book an appointment or transfer to a person. There is no fixed menu tree — callers just say what they need.
Which telephony providers and phone numbers can you connect the voice agent to?
We build on programmable telephony such as Twilio and voice-agent platforms like Vapi, so the agent can answer an existing business number, a new local or toll-free number, or sit on a SIP trunk. We can route by forwarding your current line, or place it as your main answering point — inbound and outbound both work.
Can the AI voice agent transfer a live call to a member of staff?
Yes. Warm and cold call transfer is a core feature. You set the rules — VIP callers, complex requests, out-of-scope questions or an explicit ‘speak to a human’ — and the agent hands the live call to the right person or team, passing along a short summary of what it has already gathered.
Can it book appointments into our calendar and log calls to our CRM?
Yes. The agent connects to booking and calendar tools such as Google Calendar and Calendly to offer real open slots and confirm appointments live on the call. Every call — caller details, intent, outcome, recording and transcript — is written back to your CRM such as HubSpot, and it can notify your team over Slack or email.
How natural does the voice sound, and can callers interrupt it?
We use modern neural text-to-speech, such as ElevenLabs, so the voice sounds human rather than robotic, and you can choose the voice and tone. It also supports barge-in: callers can interrupt mid-sentence and the agent stops, listens and responds — so it feels like a real conversation, not a recording talking over you.
Can it make outbound calls, or only answer inbound ones?
Both. As an inbound AI receptionist it answers every call instantly, day or night. For outbound, it can run appointment reminders, lead call-backs, qualification calls and follow-ups from a list or triggered by your CRM — always within calling-consent rules you define.
What voice-agent technology and models do you build with?
A typical stack pairs a telephony layer (Twilio), a real-time voice orchestration platform (Vapi), speech-to-text for transcription, a language model to reason and respond, and neural text-to-speech (ElevenLabs) for the voice. We stay vendor-neutral and choose the combination that fits your latency, language, accent and budget needs.
How do you handle call recording, data privacy and security?
We build in call-recording consent and disclosure where required, restrict what data the agent collects and stores, use permissioned APIs to your systems, and keep sensitive actions auditable. Recordings and transcripts are stored where you choose, and we can design the flow to meet your industry’s privacy obligations.
Will an AI receptionist replace our front-desk staff?
No — it removes the busywork. The voice agent handles repetitive, after-hours and overflow calls, catches the ones your team would otherwise miss, and hands anything nuanced to a human with context. Your staff spend their time on the callers who genuinely need them instead of answering the same questions all day.
Do you build and support voice agents for businesses outside Malaysia?
Yes. We are based in Kuala Lumpur and build and run AI voice agents for clients across Malaysia and internationally, remotely, with numbers and voices suited to the markets you serve.