AI voice agent development for your phone line

An IVR makes callers press 1, 2 or 3 through a rigid menu. An AI voice agent actually holds a conversation: it listens with speech-to-text, understands intent, speaks back in a natural voice, and can answer questions, qualify the caller, book an appointment or transfer to a person. There is no fixed menu tree: callers just say what they need.

We build on programmable telephony such as Twilio and voice-agent platforms like Vapi, so the agent can answer an existing business number, a new local or toll-free number, or sit on a SIP trunk. We can route by forwarding your current line, or place it as your main answering point, for inbound and outbound calls. Number availability, porting and forwarding options vary by country and carrier, so we confirm them during scoping.

Yes. Warm and cold call transfer is a core feature. You set the rules, such as VIP callers, complex requests, out-of-scope questions or an explicit 'speak to a human', and the agent hands the live call to the right person or team, passing along a short summary of what it has already gathered.

Yes, where your tools support it. The agent connects to booking and calendar tools such as Google Calendar and Calendly to offer open slots and confirm appointments on the call. Call details such as caller, intent, outcome and transcript are written back to your CRM, such as HubSpot, with recordings only where consent and your settings allow. It can also notify your team over Slack or email.

We use modern neural text-to-speech, such as ElevenLabs, so the voice sounds natural rather than robotic, and you can choose the voice and tone. It also supports barge-in: callers can interrupt mid-sentence and the agent stops, listens and responds. Poor lines, background noise or unsupported languages can affect understanding, so the agent confirms key details and falls back to a person when it is unsure.

Both. As an inbound AI receptionist it can answer the call types in scope, including outside office hours, within your telephony provider’s availability. For outbound, it can run appointment reminders, lead call-backs, qualification calls and follow-ups from a list or triggered by your CRM, within the calling-consent rules you define.

A typical stack pairs a telephony layer (Twilio), a real-time voice orchestration platform (Vapi), speech-to-text for transcription, a language model to reason and respond, and neural text-to-speech (ElevenLabs) for the voice. We stay vendor-neutral and choose the combination that fits your latency, language, accent and budget needs.

We build in call-recording consent and disclosure where required, restrict what data the agent collects and stores, use permissioned APIs to your systems, and keep sensitive actions auditable. Recording, consent and storage are reviewed for each project, and recordings and transcripts are kept where agreed. We confirm data handling for each project, including which AI providers are used, their no-training terms where available, and where the system is hosted (your infrastructure or a managed server).

No. It removes the busywork. The voice agent handles repetitive, after-hours and overflow calls, catches the ones your team would otherwise miss, and hands anything nuanced to a human with context. Your staff spend their time on the callers who genuinely need them instead of answering the same questions all day.

Yes. We are based in Kuala Lumpur and build and run AI voice agents for clients across Malaysia and internationally, remotely, with numbers and voices suited to the markets you serve.

Often, yes. Depending on your carrier and country, calls can be forwarded from your current number, or the number can be moved to a telephony provider the agent connects to. Number availability, porting and forwarding options vary, so we confirm them during scoping before anything changes.

Only where you choose to and where consent rules allow. Callers hear a disclosure where required, and recordings and transcripts are stored where agreed for your project, for the retention period you set. Recording and storage are reviewed for each project.

It asks the caller to repeat or confirm key details. If it still can't understand, because of a poor line, background noise or an unsupported language, it transfers the call to staff or takes a call-back request, so the caller isn't left stuck.