The same questions, every day. Why is your team still answering them by hand?
Enquiries, bookings and calls arrive on WhatsApp, your website and the phone, often after hours. We design assistants that answer routine questions from your approved information, take bookings and pass everything else to your staff with the context.
No upfront consultation fee. Free discovery and a free tailored proposal.
Hi, any slot this Saturday morning?
Yes, 10:00 or 11:30 are free. Which suits you?
10:00 please
Booked for Sat, 10:00. I've sent the details here.
CallerCan I book something this Saturday?
AgentSaturday has 10:00 or 11:30. Which works?
CallerTen o'clock, please.
AgentDone. You'll get a WhatsApp confirmation.
Pick the one that sounds most like your front desk.
Each question is quick to answer. Answering them all day is not.
A booking example, from a customer's first message to a confirmed slot. Your booking rules stay the same; the back-and-forth moves to the assistant.
Customers still reach your team. They just stop waiting for the routine part.
Four common starting points. What each one connects to depends on your channels, your systems and the agreed scope.
From repeated questions on WhatsApp or web chat to consistent answers drawn from your approved information.
From evening and weekend messages to answers, captured details and a sorted queue for the morning.
From a booking request to a confirmed slot in your calendar, with reminders and changes handled.
From unanswered calls to a voice assistant that plays a recording notice, takes details and books callbacks.
Set the sliders to match your front desk. The default example: 1,200 enquiries a month at 5 minutes each is 100 hours of manual work.
1,200 tasks × 5 min ÷ 60 = 100 hours
Solution showcases for chat and voice in clinics, property, retail, travel, insurance, lending and education. Routine answers come from approved information; anything unusual goes to a person.
Healthcare
Patients book, reschedule and get reminders, after hours too, while clinical questions go straight to staff.
See the workflow →
Real Estate
Leads from one ads number are qualified, assigned to the right agent and logged in the CRM, without the manager forwarding chats.
See the workflow →
E-Commerce
Status questions answered from live order and courier data, with delivery updates and delays passed to support.
See the workflow →
E-Commerce
Return requests matched to the order, checked against your policy and sent a label, with refunds approved by staff.
See the workflow →
Travel
Ad enquiries answered from your package database, with prices, dates and PDF itineraries sent in the chat.
See the workflow →
Insurance
Claims opened, documented and triaged in the chat, with status updates and your claims team deciding every claim.
See the workflow →
Education
Parents are matched to the right course and booked into a trial class, while fee and placement questions go to staff.
See the workflow →
Financial Advisory
Clients send IC, payslips, EPF and bank statements on WhatsApp. Files are checked and summarised for the adviser.
See the workflow →Each assistant works from content you approve, knows when to hand over and is guarded against misuse.
Commitments outside your rules wait for a person.
Channels, common questions, booking rules, call patterns and who takes over a conversation today.
Enquiry volumes, time spent replying, channel eligibility and the measures we'll check results against, such as response time.
One channel and a defined set of questions or bookings, with hand-over rules, clear deliverables and a private quote.
No upfront consultation fee. Free discovery and a free tailored proposal.
Start the free conversationStraight answers about scope, data, ownership and support. Can’t find yours? Ask us directly below.
Yes. Assistants can run on the official WhatsApp Business Platform, alongside web chat and social inboxes. Your business needs to meet Meta's eligibility and setup requirements, and we can't guarantee Meta's approval. Staff can take over any conversation.
Yes, for supported call types. A voice assistant can answer routine questions, take messages, book where a calendar is connected and transfer to staff. Callers are told about recording, and consent and recording rules are agreed for each project.
Yes, where your calendar or booking system can be connected. It checks real availability, offers slots and confirms the booking. Without a connected calendar, it captures the request for your team to confirm.
No. It takes routine questions and bookings off the queue so your team has more time for customers who need a person. Complaints, sensitive topics and anything outside your approved content are handed to staff.
Start with the questions your team answers most often, such as prices, hours, locations and availability, or with after-hours messages. They are easy to check and low risk, and bookings can follow once those answers are reliable.
It answers from the content you approve. When it has no confident answer, or a customer writes in a language you don't support, it says a team member will follow up and passes the conversation on with a summary. It can still make mistakes, so commitments such as refunds or discounts wait for a person, and conversations are logged for review.
We look at enquiry volumes, time spent replying and missed calls today, then compare them with the build and running costs, including platform and AI usage fees. Before launch we agree what to measure, such as response time and how often conversations are handed to staff.
It depends on the channels, whether voice is included, the integrations and channel approvals such as WhatsApp setup. One channel answering a defined set of questions is a common first phase, and the timeline is confirmed in the initial plan.
Share your common enquiries, channels and booking rules. We'll suggest where an assistant helps, where your staff should stay involved and a sensible first step. No obligation.
