Terms & Conditions

Agreement to These Terms

These Terms & Conditions (the “Terms”) form a binding agreement between you and Framworq Digital (“Framworq”, “we”, “us” or “our”). They apply to your use of framworq.com (the “Website”) and to any AI automation, consulting, or related services we provide (the “Services”).

If you do not agree with any part of these Terms, please do not use our Website or Services. Where a separate written service agreement or statement of work is in place, that agreement takes precedence over these Terms to the extent of any conflict.

Eligibility

You must be at least 18 years old and have the legal authority to enter into a binding agreement, whether on your own behalf or on behalf of an organisation you represent. By using our Services you confirm that you meet these requirements and that you will comply with all applicable laws.

Use of the Website and Services

You agree to use the Website and Services only for lawful purposes. You must not:

• attempt to gain unauthorised access to any part of the Website, our systems, or connected accounts;
• disrupt, overload, or interfere with the integrity or performance of the Website or Services;
• copy, reproduce, or redistribute our content or materials without written permission;
• use the Services to build, train, or benchmark a competing product; or
• use the Website or Services in any way that is fraudulent, harmful, or unlawful.

Service Engagements

The specific scope, deliverables, timelines, and fees for any engagement are defined in a proposal, statement of work, or invoice agreed between you and Framworq. We may refine or adjust automation tools and workflows over time for performance, reliability, or security reasons.

We are not liable for delays or shortfalls caused by incomplete, inaccurate, or delayed information, access, or approvals from your side. Timely collaboration is essential to delivery.

Client Responsibilities

To deliver our Services effectively, you agree to provide accurate information, timely feedback, and any access to third-party accounts or systems reasonably required. You are responsible for ensuring you have the rights and permissions necessary to grant us such access and to process any data involved.

Intellectual Property

All content, design, and code that make up the Website are owned by Framworq or its licensors and are protected by applicable intellectual-property laws.

You retain ownership of your own data and materials. Unless otherwise agreed in writing, Framworq retains ownership of the underlying workflow frameworks, templates, tooling, and code libraries developed by our team, and grants you a licence to use the delivered solution for your business.

Fees and Payments

Fees are set out in the applicable proposal or invoice and are payable according to the terms stated there. Unless expressly agreed otherwise, fees are non-refundable once an engagement has commenced. Late payments may result in suspension of work or Services.

Confidentiality

Each party agrees to protect the other’s confidential information and to use it only for the purposes of the engagement. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.

Third-Party Services

Our Services may integrate with third-party platforms and tools (for example, cloud providers, AI model providers, and business applications). We are not responsible for the availability, performance, or security of third-party systems that are outside our operational control, and your use of those platforms is subject to their own terms.

Disclaimer of Warranties

The Website and Services are provided on an “as is” and “as available” basis. While we work to deliver reliable, high-quality solutions, we do not warrant uninterrupted uptime, error-free operation, or fitness for a particular purpose beyond what is expressly agreed in writing.

Limitation of Liability

To the maximum extent permitted by law, Framworq’s total liability arising out of or relating to an engagement is limited to the amount paid by you for the specific Services giving rise to the claim. We are not liable for indirect, incidental, consequential, or loss-of-profit damages.

Indemnification

You agree to indemnify and hold Framworq harmless from any claims, damages, or expenses arising out of your misuse of the Website or Services, your breach of these Terms, or your violation of any law or third-party right.

Termination

We may suspend or terminate access to the Website or Services in the event of a material breach of these Terms, non-payment, or activity that poses a security or legal risk. Provisions that by their nature should survive termination (including intellectual property, confidentiality, and limitation of liability) will continue to apply.

Governing Law

These Terms are governed by the laws of Malaysia. Any disputes arising in connection with them are subject to the exclusive jurisdiction of the Malaysian courts, unless the parties mutually agree to an alternative resolution mechanism.

Changes to These Terms

We may update these Terms from time to time. Changes take effect when posted on this page, and your continued use of the Website or Services constitutes acceptance of the revised Terms. We encourage you to review this page periodically.

Contact Us

If you have questions about these Terms, contact us at hello@framworq.com.