Effective Date: Oct 2025
Last Updated: Oct 2025
This Privacy Policy explains how Framworq (“we”, “our”, or “us”) collects, uses, and protects your personal information when you visit our website (https://framworq.com) or engage our services. By using our website or services, you agree to the terms described in this Privacy Policy.
1. Information We Collect
We collect information to provide better services to our clients and improve user experience. The types of information we may collect include:
a. Personal Information
When you contact us, submit a form, or engage our services, we may collect personal details such as:
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Name
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Email address
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Company name
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Job title
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Contact number
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Any other information you voluntarily provide
b. Technical and Usage Information
When you browse our website, we may collect:
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IP address
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Browser type and version
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Device type and operating system
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Pages visited and time spent on each page
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Referring website or search query
c. Cookies and Tracking Technologies
We use cookies and similar technologies to improve website functionality, track user behavior, and analyze performance.
You can control cookie preferences through your browser settings. However, disabling cookies may affect the functionality of some website features.
2. How We Use Your Information
We use the collected information for the following purposes:
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To respond to inquiries and provide requested services
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To personalize your website experience
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To improve our website performance and functionality
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To send updates, newsletters, and promotional communications (only if you have opted in)
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To process service requests, invoices, or project agreements
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To maintain security and prevent fraudulent activity
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To comply with legal or regulatory obligations
We will not sell, rent, or lease your personal information to third parties.
3. Data Sharing and Disclosure
We may share your information only in the following situations:
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With trusted service providers and partners who help operate our business (e.g., hosting providers, automation platforms, analytics tools)
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When required by law, regulation, or valid legal request
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To protect our rights, investigate misuse, or ensure system security
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In the event of a merger, acquisition, or business transfer, where personal data may be included as part of the transaction
All third-party partners are required to comply with strict data protection standards.
4. Third-Party Integrations
Framworq integrates with various third-party platforms such as Google, OpenAI, Zapier, Slack, HubSpot, and others to deliver automation solutions.
Each platform has its own privacy and data handling policies. When you connect or authorize these platforms, you agree to their respective terms and privacy policies.
Framworq is not responsible for the data practices or security of external systems beyond our control.
5. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
When your data is no longer needed, we securely delete or anonymize it from our systems.
6. Data Security
We implement industry-standard measures to protect your personal information from unauthorized access, alteration, or disclosure.
These include:
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Secure server hosting and data encryption where applicable
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Limited access to personal data by authorized personnel only
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Regular review and update of our data protection practices
However, no system can guarantee complete security. By using our website or services, you acknowledge and accept this inherent risk.
7. Your Rights and Choices
Depending on your location, you may have rights regarding your personal information, including:
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Access: You can request a copy of the personal data we hold about you.
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Correction: You can request corrections to inaccurate or incomplete information.
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Deletion: You can request deletion of your data, subject to legal and contractual limitations.
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Restriction: You can limit how we use your data under certain circumstances.
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Withdrawal of Consent: You can opt out of newsletters or marketing emails at any time by clicking “Unsubscribe” or contacting us directly.
To exercise your rights, please contact us at hello@framworq.com.
8. International Data Transfers
As a company serving global clients, your data may be stored and processed in Malaysia or other countries where our partners and servers are located.
By using our services, you consent to the transfer of your information across borders, subject to appropriate safeguards and security standards.
9. Cookies Policy
Cookies are small text files placed on your device when you visit our website.
We use cookies for:
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Essential site functionality (e.g., navigation, forms)
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Analytics and performance tracking (e.g., Google Analytics)
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Marketing and retargeting campaigns
You can choose to disable cookies in your browser settings. For more information on cookies, visit www.allaboutcookies.org.
10. Analytics and Tracking Tools
We use analytics services such as Google Analytics to understand how visitors use our site. These tools collect data like your IP address, browser type, and pages visited to help us improve website usability.
You can opt out of Google Analytics tracking by using the Google Analytics Opt-Out Browser Add-on available from Google.
11. Email Communication and Marketing
If you subscribe to our newsletter or updates, we may send periodic emails about automation insights, industry trends, and company news.
You can unsubscribe at any time using the link provided in each email or by contacting us at hello@framworq.com.
12. Children’s Privacy
Our website and services are not intended for individuals under 18 years old. We do not knowingly collect personal information from minors.
If you believe a minor has provided us with personal data, please contact us immediately to request deletion.
13. Changes to This Privacy Policy
Framworq may update this Privacy Policy from time to time.
The latest version will always be available at https://framworq.com/policy/privacy-policy/.
Changes take effect immediately upon posting. We encourage users to review this page periodically for updates.
14. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:
Email: hello@framworq.com
Website: https://framworq.com