Terms and Conditions

Effective Date: Oct 2025
Last Updated: Oct 2025

Welcome to Framworq. These Terms and Conditions (“Terms”) govern your access to and use of our website (https://framworq.com) and any products, services, or automation solutions offered by Framworq (“we”, “our”, or “us”).

By using our website or engaging our services, you agree to comply with these Terms. If you do not agree, please do not use our website or services.

1. General Information

Framworq provides AI automation and digital solutions designed to help businesses streamline workflows, improve efficiency, and scale their operations.
All information provided on our website is for general informational purposes only and may be subject to change without notice.

We reserve the right to modify, update, or discontinue any aspect of our website or services at any time, without prior notice.

2. Eligibility

By using our services, you represent and warrant that:

You are at least 18 years old (or the legal age of majority in your jurisdiction).
You have the authority to enter into a binding agreement with Framworq.
You will comply with all applicable laws and regulations when using our services.

3. Use of Website and Services

You agree to use our website and services only for lawful purposes and in accordance with these Terms. You must not:

Attempt to gain unauthorized access to any portion of our website, servers, or systems.
Engage in activity that interferes with or disrupts our website or automation services.
Copy, reproduce, resell, or exploit any portion of our website content without written consent from Framworq.
Use our services for fraudulent, illegal, or unethical purposes.

4. Service Engagements

When you engage Framworq for AI automation, integration, or related digital solutions:

A separate Service Agreement or Proposal may apply, outlining project scope, deliverables, and pricing.
Framworq retains the right to modify or discontinue certain tools, APIs, or platforms if required for performance, security, or compliance reasons.
You agree to provide accurate and complete information necessary for successful project completion.
Framworq will not be liable for delays or performance issues resulting from incomplete, inaccurate, or delayed client inputs.

5. Intellectual Property Rights

All content, designs, workflows, automation structures, text, graphics, logos, icons, and software on this website are the exclusive property of Framworq unless otherwise stated.
You may not:

Copy, modify, or distribute our content or code for commercial purposes.
Remove or alter any copyright, trademark, or proprietary notices.

Clients retain ownership of their data and original materials shared with Framworq. However, Framworq retains intellectual property rights over:

Workflow frameworks, templates, and code libraries developed by our team.
System designs or configurations created as part of our services.

6. Payments and Fees

All payments for Framworq services must be made in accordance with the agreed proposal or invoice.

Payments are due based on the stated terms (e.g., upfront, milestone-based, or subscription).
Failure to pay may result in suspension or termination of services.
Unless otherwise specified, all fees are non-refundable once a project or service engagement begins.

Prices listed on our website are indicative and may vary based on project scope, integration complexity, or platform usage fees.

7. Confidentiality

Framworq agrees to treat all client data, business processes, and proprietary information as confidential.
Likewise, clients agree to keep Framworq’s documentation, tools, and system designs confidential.

Confidential information shall not include information that:

Is or becomes publicly available through no fault of either party.
Was lawfully obtained from a third party without confidentiality obligations.
Is required by law or regulation to be disclosed.

8. Third-Party Services and Integrations

Framworq often integrates with third-party platforms (e.g., Google, OpenAI, Zapier, Slack, Shopify, etc.).
You acknowledge that:

Each platform has its own terms of service, which you must comply with.
Framworq is not responsible for downtime, data loss, or issues caused by third-party systems.
Framworq’s role is limited to integration setup and workflow automation between approved systems.

9. Limitation of Liability

To the fullest extent permitted by law, Framworq shall not be liable for:

Any indirect, incidental, or consequential damages arising from the use of our website or services.
Business losses, including but not limited to loss of profits, revenue, data, or goodwill.
Issues arising from external integrations, third-party platforms, or factors beyond our control.

Our total liability for any claim related to the services will not exceed the amount paid by you for the specific project or service in question.

10. Disclaimer of Warranties

Our website and services are provided on an “as is” and “as available” basis.
Framworq makes no guarantees regarding:

The uninterrupted operation of our website or connected systems.
The completeness, reliability, or accuracy of automation results.
The compatibility of services with every third-party platform.

We disclaim all warranties, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

11. Indemnification

You agree to indemnify and hold Framworq, its founders, partners, and team members harmless from any claims, damages, or losses arising from:

Your use of our services or website.
Violation of these Terms.
Misuse of any automation or third-party platform integration established by Framworq.

12. Termination

Framworq reserves the right to suspend or terminate your access to our website or services if:

You violate any of these Terms.
Payment obligations are not met.
Your actions pose a risk to the security or performance of our systems.

Upon termination, all rights granted to you will immediately cease.

13. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Malaysia.

In the event of any dispute, the parties shall first attempt to resolve the matter amicably.
If unresolved, disputes shall be subject to the jurisdiction of the courts in Malaysia, unless otherwise mutually agreed.

14. Updates to These Terms

Framworq may update or modify these Terms from time to time. The latest version will always be available at https://framworq.com/policy/terms-and-conditions/.
Continued use of our website or services after changes constitutes your acceptance of the revised Terms.

15. Contact Information

For any questions, concerns, or requests regarding these Terms, please contact us at:
📩 hello@framworq.com